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Track your order

Track your order

Welcome to the services section of Crossfit Perpetua Team. We're delighted to offer you a complete range of services online and we want ensure you have all the information you need before and after you place your order with us.

As soon as you've placed your order, we'll email you to acknowledge we've received it. You can also check your order has been placed by logging in to 'My Account'. We'll then email you with further details as your order progresses.

What if my items are missing, damaged or incorrect?
In the unlikely event that a product arrives damaged or faulty, follow the instructions in the delivery documents to return the goods to us. Read, Returns cancellations and faulty goods for further information. Delayed delivery items may arrive separately from any other items you ordered. Please contact us as soon as possible about any missing, damaged or incorrect items.

What if I miss the delivery?

If you’re not at home when we come to deliver, you can re-arrange delivery again without an additional charge.
For large items, we’ll attempt to contact you at the time of delivery and will wait a few minutes for you if you’re nearby. If the delivery is missed, we’ll leave a delivery card to let you know we came. You can re-book a delivery date that suits you by contacting our Contact Centre using the contact form of our website.
For small items, the courier will leave a delivery card and send you a text to let you know the delivery was missed. They’ll usually try to deliver again the following day, or you can follow the instructions on the delivery card to re-arrange another delivery date. Our couriers may deliver your parcel to your neighbours if we miss you, please see the delivery card left to you.

Can I know the approximately delivery time on the day of delivery?

We’ll always keep you up-to-date on the status of your delivery. Please provide your mobile number as your main number, we can give you order updates via text message.

Thank you,
Crossfit Perpetua Team

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